Policies

Shipping Policies

All products are shipped UPS or FedEx Ground at actual cost. Shipping is calculated at check out. We ship throughout the Continental U.S. Satisfaction is 100% guaranteed on all of our products. Return unused products for 100% refund within 15 days of receiving order. Sales tax only applicable in the state of ohio.

Return Policy

We want you to be completely satisfied with your purchase. We have specific guidelines to ensure a quick and hassle-free return and exchange process.

If you ordered the wrong wine rack or are not completely satisfied with your wine rack within 15 days of receiving the product, please contact us facilitate the return the product:

Phone (877) 748-5861

Upon receipt of the product, Wine Rack Country will refund your account.

If you are not satisfied with your purchase, you can return or exchange the product according to the return policy found of the product page in which you made this purchase.

All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund.

If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact customer service at 1-866-478-6414 or email us for further instructions on how to process your return. In the unlikely event that there was an error on our part, please call us within 15 days and we will send you the correct product, replacement product, or replacement parts at no cost to you.

Backorder Policy

In the instance that an item is on backorder after you have placed an order with us, we will notify you within 48 hours of the order and find the best resolution for the order.

Damaged Goods Policy

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you, please inspect the product for visible damage before the driver leaves. Please make any notations on the Bill of Lading (delivery receipt).

We can be reached via e-mail at: info@winerackcountry.com

Privacy Statement

We respect and are committed to protecting your privacy; which is why we have adopted this Privacy Policy to let you know how your personal information is processed and used. We promise that we will take steps to use your personal information only in ways that are compatible with this Privacy Policy.

Our postal address is
7314 Jefferson Meadows Blackick, Ohio 43004

We can be reached via e-mail at info@winerackcountry.com
or you can reach us by telephone at 866-478-6414

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).
We collect the domain name and e-mail address (where possible) of visitors to our Web page, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address), no information on consumers who browse our Web page.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes, , disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Website.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , ensure that visitors are not repeatedly sent the same banner ads.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above.

From time to time, we make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above.

Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Upon request we provide site visitors with access to a description of information that we maintain about them.

Consumers can access this information by e-mail us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information.

Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and will notify visitors through a pop-up screen on our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Should you have questions or concerns about this Privacy Policy, please call us at (877) 748 - 5861 or send us an email at info@winerackcountry.com

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.